Refund policy

1. Two Types of Return

This policy distinguishes between (a) damaged or incorrect Products, and (b) change-of-mind returns, because the eligibility conditions differ.

1.1 Damaged or Incorrect Products

If a Product arrives damaged, or does not match what you ordered, you may request a replacement or refund within 7 days of delivery, even if the product is opened or the product has been used only to the extent reasonably necessary to identify the issue. Please email hello@miwave.me with your order number, a description of the issue, and photos where possible. MIWAVE reserve the right to inspect the returned product and verify the reported issue before approving a refund, replacement, or exchange, in accordance with this Policy and applicable law.

1.2 Change-of-Mind Returns

For all other returns, Products must be unused, unopened, with seals and hygiene strips intact, and in their original packaging, and the request must be made within 7 days of delivery. For hygiene and safety reasons standard practice for cosmetic and skincare products we cannot accept change-of-mind returns on any Product where the seal or hygiene strip has been broken. MIWAVE reserve the right to inspect the returned product and verify the reported issue before approving a refund, replacement, or exchange, in accordance with this Policy and applicable law.

2. Exclusions

• Free products, gifts-with-purchase, and samples are not eligible for return, exchange or refund.

• Products purchased from outside www.glowture.me (e.g. resellers or third-party marketplaces) are not eligible.

• Final sale or clearance items, where marked as such at the time of purchase.

3. How to Request a Return

Email your order number and proof of purchase to hello@miwave.me within 7 business days of delivery. We will confirm receipt and provide instructions for returning the item, where applicable.

4. Return Shipping

Unless otherwise required by applicable law or expressly agreed by MIWAVE in writing, you are responsible for all costs associated with returning products. Further details regarding shipping and delivery are set out in our Shipping Policy.

5. Inspection and Refund Timeline

Once we receive your return, we will inspect it and notify you whether the refund or exchange has been approved. If approved, you will be refunded to your original payment method within 10 business days of the approval. Please note it can take additional time for your bank or card provider to post the refund. If more than 15 business days have passed since approval without the funds appearing, please contact us at hello@miwave.me.

6. Exchanges

We do not offer direct exchanges for different products. If you wish to obtain a different item, you should return the original product in accordance with this Refund Policy and place a new order for the desired item.

Where a returned product is eligible for exchange under this policy we will dispatch the replacement product within 7 business days after the returned product has been received, inspected, and approved. 

7. Your Statutory Rights

This Refund and Cancellation Policy applies in addition to, and does not limit, any rights or remedies available to you under applicable UAE consumer protection laws and regulations, including any mandatory rights that cannot be excluded or limited by law.

8. Contact

For questions about a return or refund, contact us at hello@miwave.me.