Privacy policy
Last updated: September 11, 2026
Glowture, owned and operated by MIWAVE FOR COSMETICS - L.L.C - S.P.C ("we," "our," "us"), is committed to protecting your privacy and ensuring that your personal information is handled in a secure and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website, create an account, or make purchases. By accessing or using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
a. Information you provide
• Contact details: name, email, phone number, shipping address.
• Order information: billing/shipping addresses, payment confirmation, purchase history.
• Account information: username, password.
• Customer support correspondence.
b. Information collected automatically
• IP address, browser/device type, and browsing behaviour on the Website.
• Usage data collected via cookies and similar technologies (see Section 4).
c. Information from third parties
We may receive information about you from third-party service providers who support our business operations, including:
• Payment processors (e.g., payment gateway providers)
• E-commerce platform providers
• Analytics providers
• Marketing and advertising platforms
• Logistics and delivery partners
Or other contractors or services providers acting on our behalf.
2. Legal Basis and Purpose of Processing
We process your personal data on the following legal bases under the PDPL:
• Contractual necessity — to process and fulfil your Orders, manage your account, and handle returns/refunds and detect and prevent fraud in connection with your transactions.
• Consent — to send marketing communications, which you may withdraw at any time (see Section 5), and for website analytics and service improvement activities that go beyond fulfilling your order.
• Legal obligation — to comply with UAE tax, consumer protection and other applicable laws.
3. How We Share Your Information
• Service providers listed above or any other contractors or services providers acting on our behalf.
• Marketing and analytics partners: Meta used to deliver and measure advertising; you can opt out via your cookie preferences or the relevant platform's ad settings.
• Legal compliance: where required by UAE law, regulation, or court order.
We do not sell your personal data to third parties.
4. Cookies and Tracking
We use cookies and similar technologies for essential website functionality, analytics, and advertising. You can manage cookie preferences via your browser settings or our cookie banner (where enabled). For details on cookies used by our platform provider, see Shopify's cookie policy.
5. Marketing Communications
We will only send you marketing emails or messages if you have opted in. You can withdraw consent and unsubscribe at any time using the link in any marketing email, or by contacting hello@miwave.me.
6. Your Rights
Under the PDPL, you have the right to:
• access and obtain a copy of your personal data;
• correct inaccurate data;
• request deletion of your data, subject to legal retention obligations;
• withdraw consent to processing at any time;
• object to or request restriction of certain processing, including direct marketing.
To exercise these rights, contact us at hello@miwave.me. We will respond within a reasonable time in accordance with the PDPL.
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with our legal and regulatory obligations, and protect our legitimate interests.
Order and transaction records are retained for the period required under applicable UAE tax and accounting requirements (generally seven (7) years). Account data is retained while your account remains active and for a reasonable period thereafter where required. Marketing data is retained until you withdraw your consent or request that we stop receiving marketing communications.
Once personal data is no longer required, we will securely delete or anonymise it in accordance with applicable laws.
8. Age Eligibility
The Website is intended for use by adults. Where the Website is used for individuals under 18, such use is only permitted under the supervision and with the consent of a parent or legal guardian, in accordance with our Terms of Service.
We do not knowingly collect data for individuals below 18. If we become aware that we have inadvertently collected such data, we will delete it promptly.
9. Data Security
We apply reasonable technical and organisational measures to protect your data, including relying on PCI-DSS compliant payment processing via payment methods mentioned above. No method of transmission over the internet is completely secure.
10. International Transfers
Your data may be processed outside the UAE by service providers. Where this occurs, we rely on contractual safeguards and the providers' own data protection commitments to ensure a level of protection consistent with the PDPL.
11. Third-Party Links
The Website may link to third-party sites. We are not responsible for their privacy practices.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with a revised "Last updated" date.
13. Contact Us
If you have any questions or require further information about our Privacy Policy, please email is at hello@miwave.me
MIWAVE FOR COSMETICS - L.L.C - S.P.C, Al Khubaira Building, Ras Al Qit'ah St, Al Bateen, W1, 28 Abu Dhabi, UAE 20028
Thank you for trusting Glowture. Your privacy is our priority.