Privacy policy

Last updated: January 13, 2025

Glowture, owned and operated by MIWAVE FOR COSMETICS - L.L.C - S.P.C ("we," "our," "us"), is committed to protecting your privacy and ensuring that your personal information is handled in a secure and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website, create an account, or make purchases. By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of information to provide our services and improve your shopping experience:

a. Information You Provide

• Contact Details: Name, email address, phone number, and shipping address.
• Order Information: Name, billing and shipping addresses, payment confirmation, and purchase details.
• Account Information: Username, password, and any security questions or settings for account security.
• Customer Support Information: Information you provide when you contact us for assistance.

b. Information Collected Automatically

We automatically collect certain information about your interaction with our website and services, including:

• IP address, browser type, device information, and browsing behavior on our website.
• Usage data collected via cookies, web beacons, and other similar technologies.

c. Information from Third Parties

We may collect information about you from third-party service providers, including:

• Payment processors like Stripe, which handle your payment information securely.
• Shopify, our e-commerce platform, which collects information about your transactions and usage of our website.

2. How We Use Your Information

We use your personal information for the following purposes:

1. Providing Products and Services:
• To process your payments, fulfill your orders, and provide notifications about your transactions.
• To create and manage your account and facilitate shipping, returns, and exchanges.
2. Customer Support:
• To respond to your inquiries and provide assistance as needed.
3. Marketing and Promotions:
• To send you promotional materials if you have opted in to receive them.
4. Website Analytics and Improvements:
• To analyze website usage, improve our services, and optimize your experience.
5. Security and Fraud Prevention:
• To detect and prevent unauthorized access, fraud, or malicious activity.

3. How We Share Your Information

We share your personal information only as necessary to provide our services or comply with legal obligations:

• Service Providers:
• Payment processors like Stripe.
• Shopify, for powering and managing our e-commerce platform.
• Shipping partners to deliver your orders.
• Legal Compliance:
• To comply with UAE laws, court orders, or other legal processes.
• Marketing Partners:
• To deliver personalized advertising and promotional materials.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enhance your browsing experience.
• Analyze user behavior to improve our website and services.
• Serve tailored advertisements on our website and elsewhere.

For more details on cookies used by Shopify, visit Shopify Cookie Policy.

5. Your Rights

As a user in the UAE, you have the following rights regarding your personal information:

• Access and Correction: You may request access to or correction of the personal information we hold about you.
• Deletion: You may request that we delete your personal information, subject to any legal obligations.
• Withdrawal of Consent: You may withdraw your consent for processing your personal data at any time.
• Restriction of Processing: You may request that we limit the use of your personal information in certain circumstances.

To exercise these rights, please contact us at hello@miwave.me.

6. Data Retention

We retain your personal information as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy.
• Comply with legal obligations or resolve disputes.

7. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

8. Security of Information

We implement appropriate security measures to protect your data. However, no method of transmission over the Internet is completely secure.

9. International Transfers

Your information may be processed outside the UAE by third-party service providers (e.g., Shopify and Stripe). We ensure that adequate safeguards are in place to protect your data in compliance with UAE and international data protection standards.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated policy will be posted on our website, and the "Last Updated" date will be revised.

12. Contact Us

For questions or concerns regarding this Privacy Policy, contact us at:

• Email: hello@miwave.me
• Address: MIWAVE FOR COSMETICS - L.L.C - S.P.C, Al Khubaira Building, Ras Al Qit'ah St, Al Bateen, W1, 28 Abu Dhabi, UAE 20028

Thank you for trusting Glowture. Your privacy is our priority.